Issue Tracking

To create an issue, click the button located in the top-right corner of the screen:

This will open a form containing fields that must be completed. Once you have provided the required information, submit the form to proceed.

You can view a list of all issues, organized and filtered by status:

The available statuses are as follows:

• Open: Newly created issues awaiting resolution.
• In Progress: Issues currently being addressed by our team.
• Closed: Issues that have been resolved.

The list includes key details for each issue, such as the identifier, summary, status, last updated date, and an icon to display all related messages.

Within the issue details, you will find the summary, description, creation date, and a section displaying all comments, sorted in ascending order:

Below the comment box, you will find a text area where you can compose a comment to submit for the issue:

If you need to attach a file, click the clip icon located on the left side of the text area. You can attach all types of files, but please note that only one file can be attached at a time, and it must be less than 5MB in size. If you need to send more than one file, compress them into a ".zip" file. If the file exceeds 5MB, upload it to a cloud service such as Google Drive, Dropbox, WeTransfer, OneDrive, or similar platforms, and share the link. Once your comment and any attachments are ready, click the send button on the right side to submit them.

If you attach a file, it will appear as shown below:

Within the comments section, you can view files attached by either yourself or our agents:

Each attachment is displayed with its file name and a clip icon, indicating that the file can be downloaded by clicking on the icon.

To create a support ticket, follow these steps:

• Go to Support Form.
• In Type of Issue, select Error, Inquiry, or Suggestion.
• In the Subject field, briefly describe the issue, for example, "Sentinel key not found".
• In Description, provide relevant details, such as "I have a physical key".
• Take a relevant screenshot, click the Browse button, and select the file.
• Click the Submit button.

To create an administration ticket, follow these steps:

• Send an email to comercial@aplitop.com, explaining your request and providing details about your existing license, if applicable, along with your contact information.